Frequently asked questions
Here are some of the questions that crop up on a regular basis. If you have one we haven’t answered, please do just give us a call!
We feel it’s important to blend in as much as possible (for security more than anything), so we use minimal branding.
As well as a full handover of the van, its controls and equipment on the day of collection, you will also receive a comprehensive digital guide that will answer any “how to” questions you might have when you are on your Kamper holiday.
Our vehicles are less than 2 years old and are covered under VW Assistance. In the unlikely event their mechanics cannot fix the problem we will supply a replacement vehicle (subject to availability).
The minimum age requirement for campervan hire is 21 and the maximum age is 78 (if you are outside of these age requirements please contact us as we will need to confirm eligibility with our insurance company).
Yes, if you opt for Europe cover you will be insured to drive in any EU country. We will supply you with the required items for driving on the continent (beam benders, reflective jackets, etc).
You can collect your camper van from our pick up locations in Portsmouth, Southampton or Winchester.
Alternatively for a stress free camper van rental experience, choose our handy ‘Deliver & Collect’ service and a Kamper Hire representative will deliver your camper van to your doorstep, giving you ample time to familiarize yourself with the vehicle, pack at your own pace, and enjoy a cup of tea before embarking on your adventure. At the end of your rental, we’ll arrange to collect your camper van at an agreed time.
If you are arriving from overseas into Heathrow or Gatwick airports we offer a meet and greet option. A Kamper representative will meet you in the arrivals hall and transfer you to your van pickup point. The cost is £150 (one way) or free for rentals of 21+ days.
Due to Covid 19 we are currently unable to supply bedding packs.
The VW California camper van can seat and sleep 4 people very comfortably.
We do allow well behaved dogs in some of our camper vans. A pet valeting fee of £60 applies.
Yes, all our camper vans are DSG automatics.
Definitely not.
Soft bags would be best – but you’re more than welcome to unpack and leave any hard suitcases with us for the duration of your rental.
One-way rentals in the UK may be possible but will incur a charge, please contact us with your requirements.
It’s not always possible to provide the registration number in advance, but the ferry company should be happy if you provide the vehicle dimensions. Which are: California: L 4.9 – W 1.9 – H 2m. If you still have trouble making a booking please contact us.
There are many excellent campsites in the UK and Europe. Please see our Plan your trip page for details. In England and Wales there is no legal right to wild camp, but there are plenty of remote spots. So be discreet, steer clear of farmer’s fields and private property, keep out of sight of houses & farms. Don’t stay too long and don’t leave any rubbish behind!
Each driver must provide their driving licence and a total of 2 proofs of address from the following:- 1x primary and 1x secondary, or 2x primary proof
Primary Proof
Electricity
Water
Gas
Broadband/Landline
Council Tax *
TV licence *
Bank Statement
Credit card bill/statement
Mortgage Statement
Polling Card
HMRC self-assessment/tax credit
Secondary Proof
Student Loan
Shotgun Licence
Payslip
Mobile Phone Bill
Pension Letters
Car Finance Statement
Loan Statement
Property Deed
All proofs should be dated less than 3 months old from your hire collection date.
* EXCEPT Council Tax and TV licence which can be accepted for the period the document covers.
Please ensure that the name and address on any proofs match your drivers’ license.
Statements in joint names are acceptable as long as your name features. We understand that most of you are paperless these days but the majority of service providers will allow you to download bills or statements that you can share with us.
UK drivers will also need to provide us with a DVLA check-code which allows us to check you have no more than 6 points. You can obtain a code here. Please note: we cannot hire the vehicle with out the above information. If in doubt please contact us.
In the event of an own fault accident causing damage to the vehicle or any third party property the hirer is liable for a £1000 excess. We offer two options to reduce this:
Standard Damage Waiver reduces your liability to £250 (from £1000). Please note this does not cover damage to windscreen or tyres. The cost is £15 per day.
Premium Damage Waiver reduces your liability to £250 (from £1000) and includes damage to the windscreen & tyres. The cost is £20 per day.
